Essentials for the improvement of healthcare using Lean & Six Sigma / / D.H. Stamatis

• Record Nr.: UNINA9910459016803321
• Autore: Stamatis D. H. <1947, >
• Pubbl/distr/stampa: New York : , : Productivity Press, , 2011
• ISBN: 0-429-25111-4; 1-4665-0070-0; 1-4398-4602-2
• Descrizione fisica: 1 online resource (450 p.)
• Disciplina: 610.68
• Soggetti: Medical care - Quality control; Six sigma (Quality control standard); Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: Front Cover; Contents; Preface; Acknowledgments; Introduction; Chapter 1: The Four Critical Issues in Healthcare; Chapter 2: Directions of Improvement in Healthcare; Chapter 3: The Mechanics of Change; Chapter 4: The Transition of Groups to Teams; Chapter 5: Logistical Issues of Teams; Chapter 6: The Effects of Change in Healthcare; Chapter 7: Customer Satisfaction; Chapter 8: Understanding the Process; Chapter 9: Using Six Sigma Methodology for Improvement; Chapter 10: Using Lean Methodology for Improvement; Chapter 11: Understanding Measurement; Chapter 12: Primary Care; Chapter 13: Immediate Applications for Information Technology (IT) in HealthcareChapter 14: Project Selection; Chapter 15: Understanding and Utilizing ISO 9000 Standards; Chapter 16: Understanding and Utilizing the Malcolm Baldrige National Quality Program; Epilogue; Selected Bibliography; Back Cover
• Sommario/riassunto: By using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare. This text breaks the system down into three fundamental areas: primary care, hospitals, and managed care. The author identifies the four critical issues that affect healthcare as it relates to efficiency and cost by ; addressing the specific issues. The book discusses the application of IT in healthcare as a tool of improvement, and how to select the best project for improvement. The author also includes a discussion of ISO and the Malcolm Baldridge award. Case studies are included to illustrate successes--Provided by publisher.