1.

Record Nr.

UNINA9910458823303321

Autore

Harmon Paul <1942->

Titolo

Business process change [[electronic resource] ] : a business process management guide for managers and process professionals / / Paul Harmon ; foreword by Tom Davenport ; acquiring editor Andrea Dierna ; designer Russell Purdy

Pubbl/distr/stampa

Waltham, Massachusetts : , : Elsevier, , 2014

©2014

ISBN

9780128005224

9780128003879

Edizione

[Third edition.]

Descrizione fisica

1 online resource (520 p.)

Collana

The MK/OMG Press

Soggetti

commerce électronique

gestion d'entreprise

modèle d’entreprise

Electronic books.

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references at the end of each chapters and index.

Sommario/riassunto

"Business Process Change provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach."