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Record Nr. |
UNINA9910458677803321 |
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Autore |
Shankar Chandru |
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Titolo |
Microsoft Dynamics Sure Step 2010 [[electronic resource] ] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / / Chandru Shankar, Vincent Bellefroid |
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Pubbl/distr/stampa |
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Olton, Birmingham, : Packt Pub. Ltd., 2011 |
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ISBN |
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1-282-99126-4 |
9786612991264 |
1-84968-111-2 |
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Edizione |
[1st edition] |
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Descrizione fisica |
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1 online resource (360 p.) |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Customer relations - Management - Computer programs |
Relationship marketing |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Cover; Copyright; Credits; Foreword; About the Authors; Acknowledgement; Acknowledgement; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1: Background and Concepts; The business solutions market; The importance of a methodology; Why it is critical to have a solid approach for selecting and deploying ERP/CRM solutions; What is Microsoft Dynamics Sure Step?; Microsoft Dynamics overview; What is a project?; Implementing the solution; ERP and CRM implementations-facts and figures; Summary; References; Chapter 2: Solution Selling and Driving Due Diligence |
Driving value for the customer and the solution providerValue realization and measurement; What it means to be solution centric; Solution selling concepts; Solution selling-buyer's perspective; Building the trust; Building the vision; When to discuss feature/functionality or demo the solution; Staying aligned with the buyer; Vision processing-creation and reengineering; The Microsoft Solution Selling Process; Summary; References; Chapter 3: Managing Projects; About projects |
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