Tourism supply chain management / / Haiyan Song

• Record Nr.: UNINA9910457665203321
• Autore: Song Haiyan
• Pubbl/distr/stampa: Abingdon, Oxon ; ; New York : , : Routledge, , 2012
• ISBN: 1-136-64032-0; 0-203-80439-2
• Edizione: [1st ed.]
• Descrizione fisica: 1 online resource (217 p.)
• Collana: Routledge advances in tourism ; ; 23
• Disciplina: 338.47910687; 910.68/7; 910.687
• Soggetti: Tourism - Management; Hospitality industry - Management; Business logistics; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. [184]-196) and index.
• Nota di contenuto: Front Cover; Tourism Supply Chain Management; Copyright Page; Contents; List of Figures; List of Tables; Preface; List of Abbreviations; 1. Introduction to Tourism Supply Chain Management; Learning object; 1.1 Background; 1.2 Supply chain management in tourism; 1.3 Critical issues in TSCM; 1.4 Theoretical framework; 1.5 Summary; Discussion questions; 2. Demand Management and Forecasting; Learning objectives; 2.1 Introduction; 2.2 Tourism demand management; 2.3 Collaborative TSC forecasting; 2.4 Forecasting methods; 2.5 Collaborative forecasting system design; 2.6 Summary; Discussion questions; 3. Tourism Supply Chain CoordinationLearning objectives; 3.1 Difficulties with TSC coordination; 3.2 Conflicting objectives; 3.3 Costs of poor information sharing; 3.4 Coordination mechanisms; 3.5 Information sharing; 3.6 Summary; Discussion questions; 4. Tourism Supply Chain Competition; Learning objectives; 4.1 Tourism supply chain competition; 4.2 Game theory and its application to TSC competition; 4.3 Competition in a tourism supply chain; 4.4 Summary; Discussion questions; 5. Chain versus Chain Competition; Learning ; objectives; 5.1 Chain versus chain competition; 5.2 Game-theoretic framework5.3 Impact of tourism supply chain membership; 5.4 Impact of tourism supply chain preference; 5.5 Impact of cross-sector integration; 5.6 Impact of inter-sector integration; 5.7 Summary; Discussion questions; 6. Tourism Distribution Channels; Learning objectives; 6.1 Tourism supply chain and distribution channels; 6.2 Channel intermediaries; 6.3 Tourism distribution channel structure; 6.4 Tourism distribution channel development; 6.5 Tourism distribution channel members; 6.6 Summary; Discussion questions; 7. Capacity and Inventory Issues in TSCM; Learning objectives7.1 Introduction; 7.2 Tourism capacity management; 7.3 Overbooking strategy; 7.4 Revenue management; 7.5 Summary; Discussion questions; 8. Customer Relationship Management in TSCs; Learning objectives; 8.1 Introduction; 8.2 Definitions of CRM; 8.3 Key components of CRM; 8.4 Customer service management; 8.5 e-CRM; 8.6 Summary; Discussion questions; 9. Information Communication Technologies and TSCM; Learning objectives; 9.1 Information communication technologies and tourism; 9.2 ICT-empowered tourism; 9.3 ICT impacts on TSCs; 9.4 ICTs and tourism in China; 9.5 Summary; Discussion questions10. Conclusions and Future Research Directions; 10.1 Collaborative TSC planning and forecasting; 10.2 TSC coordination; 10.3 TSC dynamics; 10.4 Integrated product and TSC design; 10.5 ICT-empowered TSCM; References; Index
• Sommario/riassunto: Fierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as a value-added chain of different service components and identifying ways to effectively manage the interrelated tourism business operations will enable tourism firms to better meet customer needs and accomplish business goals thus maintaining competitive advantage over their equally efficient riv