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Volume Libraries; Notes; 3. Physical Delivery Service Organization; Branch Library Organizations |
Intrastate Regional Library Systems and ConsortiaStatewide Library Delivery Networks; Library Delivery Across State Borders; Part Two: Library Delivery Service Models; 4. Creating an In-House Delivery System; Is a Dedicated Route Practical?; Advantage of In-House Service; The Nuts and Bolts of an In-House Delivery Service; Staffing and Training; Risk Management and Liability; 5. Outsourcing Delivery Services; Why Outsource Delivery?; Trends in the Carrier Industry; How to Outsource Your Courier Service; Customer-Vendor Relationships; Vendor Abandonment or Disaster Planning |
A Hybrid In-House/Outsourced ModelNotes; 6. Contractual Vendor Relations; Know Your Business; Know the Carriers; The RFP Process; Negotiating the Contract; Part Three: Managing Physical Delivery Services; 7. Routing and Materials Management Systems; Labeling; Sorting; Material Handling Containers and Equipment; 8. Growth Management Solutions; Floating Collections; Hold/Reserve Queue List Clustering; Reduced Transportation Holds; Collaborative Collection Development; The Impact of Electronic Delivery; Notes; 9. Managing Participating Libraries' Relationships; Communication; User Committees |
Contractual Relationship with Participating LibrariesTraining; Public Relations and Marketing; 10. Managing the Delivery Service; Missions, Goals, and Planning; Policies and Procedures; Courier Management Systems; Management of Statistics; Evaluating the Delivery Service; Expanding Courier Services; Note; Part Four: The Future of Physical Delivery; 11. Home Delivery; Home Delivery: The Fulfillment Model; What It Takes to Roll Out Direct Delivery Service; The Future of Direct Delivery; Home Delivery at the Orange County Library System; Other Home Delivery Models; Notes |
12. Connecting Courier ServicesLinking Regional Couriers Systems; Circulation Periods, Labels, and Packaging; How Feasible is Linking Couriers?; Conclusion; Notes; Glossary; A; B; C; D; F; G; H; I; J; K; L; M; O; P; R; S; T; U; W; Bibliography; List of Contributors; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W |