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1. |
Record Nr. |
UNINA9910449671603321 |
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Titolo |
New service paradigms [[electronic resource] ] : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk |
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Pubbl/distr/stampa |
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[Bradford, England], : Emerald Group Pub., 2004 |
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ISBN |
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1-280-51545-7 |
9786610515455 |
1-84544-405-1 |
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Descrizione fisica |
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1 online resource (145 p.) |
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Collana |
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Managing service quality ; ; v. 14, no. 2/3, 2004 |
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Altri autori (Persone) |
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KandampullyJay |
FiskRaymond P |
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Disciplina |
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Soggetti |
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Customer services |
Customer relations |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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Contents; Abstracts & keywords; Editorial; It's time to get to first principles in service design; Towards a better understanding of service excellence; The almost customer: a missed opportunity to enhance corporate success; Complaint management profitability: what do complaint managers know?; Customer clubs in a relationship perspective: a telecom case; An integrated framework for customer value and customer-relationshipmanagement performance: a customer-based perspective from China; Why customers stay: reasons and consequences of inertia in financial services |
Client valuation in private banking: results of a case study in SwitzerlandReconceptualizing customer perceived value: the value of time and place; ICT: the creation of value and differentiation in services; Value across fulfillment-product categories of Internet shopping; Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction; Customer involvement in new service development: a conversational |
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Sommario/riassunto |
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Some organisations are becoming more concerned with delighting their customers than simply satisfying them. Yet despite an extensive literature on service quality and satisfaction little has been written about service excellence and how organisations can achieve delighted customers. The purpose of this exploratory but empirically based paper is to provide a definition of service excellence to help marketers and managers, where appropriate, design and deliver it. This paper is based on over 400 statements of excellent and poor service gathered from around 150 respondents. After categorising the |
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2. |
Record Nr. |
UNINA9910456231703321 |
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Autore |
Jang Michael H |
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Titolo |
Mastering Red Hat Linux 9 [[electronic resource] /] / Michael Jang |
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Pubbl/distr/stampa |
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San Francisco ; ; London, : Sybex, 2003 |
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ISBN |
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1-280-65008-7 |
9786610650088 |
0-585-48782-0 |
0-7821-5176-0 |
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Descrizione fisica |
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1 online resource (979 p.) |
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Disciplina |
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Soggetti |
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Operating systems (Computers) |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di contenuto |
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Mastering Red Hat Linux 9; Acknowledgments; Contents at a Glance; Contents; Introduction; What's in This Book; Conventions Used in This Book; Getting Red Hat Linux 9; Part I: Installing Red Hat Linux; Chapter 1: Introducing Red Hat Linux; Introducing Red Hat Linux 9; A Short History of Unix and Linux; Exploring the Kernel; Why Choose Linux?; The Role of a Linux Computer; Summary; Chapter 2: Preparing Your Hardware; Creating Hard Disk Partitions; Configuring Microsoft and Linux on the Same Computer; Why Worry about Hardware?; Finding |
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Compatible Hardware; Creating a Hardware Checklist |
BIOS TipsSummary; Chapter 3: Installing Linux Locally; Starting with a Boot Disk; Checking the Installation CDs; Installing Red Hat Linux, Step by Step; Running the Red Hat Setup Agent; Troubleshooting the Installation; Logging In; Upgrading Red Hat Linux; Summary; Chapter 4: Installing Linux Over a Network; Preparing an NFS Server; Preparing an Apache Web Server; Preparing an FTP Server; Installing Linux over a Network; Troubleshooting a Network Installation; Summary; Chapter 5: Kickstarting Linux; Grouping Packages: comps.xml; Analyzing Your Default Kickstart Configuration |
Working with the GUI Kickstart ConfiguratorKickstarting from a Floppy; Summary; Part II: Linux Fundamentals; Chapter 6: Starting at the Command Line; Exploring Navigational Commands; Setting Up Files and Directories; Managing Files; Manipulating Files; Using the vi Editor; Understanding Other Text Editors; Summary; Chapter 7: A Filesystem Primer; Understanding the Filesystem Hierarchy Standard; Managing Partitions; Using Formats and Journals; Mastering /etc/fstab; Exploring Logical Volume Management; Summary; Chapter 8: Making the Shell Work for You; Managing the Shell; Configuring the Shell |
The Secrets of the ShellSummary; Part III: Basic Linux Administration; Chapter 9: Administering Users and Groups Securely; Basic User and Group Management; Administering User Accounts; The Shadow Password Suite; Quotas; User Private Groups; Summary; Chapter 10: Managing Packages with RPM; Installing and Upgrading, Simplified; Making Source RPMs Work; RPM Security; Updating RPMs; A Special Agent: up2date; Summary; Chapter 11: Configuring and Troubleshooting the Boot Process; Exploring the Basic Boot Process; Understanding the Default Configuration Files; Troubleshooting and Using Rescue Disks |
SummaryChapter 12: Upgrading and Recompiling Kernels; Why Bother?; "Upgrading" the Easy Way; Tarballs and Patches; Customizing a Kernel; Setting Up Configuration Menus; Kernels, Section by Section; Bootloader Updates; Summary; Chapter 13: The Administrative Nitty-Gritty; Using the cron Daemon; Using the at Daemon; Service Management; Troubleshooting with Logs; Process Management; Summary; Chapter 14: Backing Up Your System; What You Need to Know about Backing Up; Selecting Your Media; Using Backup and Restore Commands; Understanding RAID; Summary; Part IV: X Window Management |
Chapter 15: Managing X Servers and X Clients |
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Sommario/riassunto |
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Your Complete Guide to the World's Leading Linux Distribution Whether you depend on Linux as a server or desktop OS, Mastering Red Hat Linux 9 gives you the practical information you need to install, configure, and administer the latest version of Red Hat's operating system to suit your specific computing needs. Clear, step-by-step instruction teaches you basic, intermediate, and advanced techniques, and the Publisher's Edition of Red Hat Linux 9-included on two CDs-lets you get started right away. Coverage includes:Installing Linux from multiple sourcesAutomating L |
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