1.

Record Nr.

UNINA9910455863303321

Titolo

Enhancing organizational performance [[electronic resource] ] : a toolbox for self-assessment / / Charles Lusthaus ... [et al.]

Pubbl/distr/stampa

Ottawa, Ont., : International Development Research Centre, c1999

ISBN

1-280-71736-X

9786610717361

1-55250-043-8

Descrizione fisica

1 online resource (144 p.)

Altri autori (Persone)

LusthausCharles

Disciplina

658.4/02

Soggetti

Organizational effectiveness

Organizational behavior - Evaluation

Organizational change

Electronic books.

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di contenuto

Contents; Foreword; Preface; How to use this guide; CHAPTER 1 – SHOULD YOU CONDUCT A SELF-ASSESSMENT?; CHAPTER 2 – PLANNING A SELF-ASSESSMENT; CHAPTER 3 – CONDUCTING A SELF-ASSESSMENT; CHAPTER 4 – DIAGNOSING THE PERFORMANCE OF YOUR ORGANIZATION; APPENDIX 1 – Tools for self-assessment; APPENDIX 2 – Tips for designing data-collection instruments; APPENDIX 3 – Sample questionnaires; APPENDIX 4 – Sample self-assessment exercises; The authors; Contacting us;

Sommario/riassunto

This guidebook presents an innovative and thoroughly tested model for organizational self-assessment. The tools and tips in Enhancing Organizational Performance go beyond measuring the impact of programs, products, and services. They integrate techniques of formative assessment, in which the assessment team becomes involved in helping its organization become more effective in meeting its goals. The tools and techniques are flexible, and the model can be adapted to any type or size of organization. Worksheets and hands-on exercises are included.