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Record Nr. |
UNINA9910455619603321 |
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Autore |
Jurewicz Lynn |
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Titolo |
High tech, high touch [[electronic resource] ] : library customer service through technology / / Lynn Jurewicz and Todd Cutler |
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Pubbl/distr/stampa |
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Chicago, : American Library Association, 2003 |
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ISBN |
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Descrizione fisica |
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1 online resource (152 p.) |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Libraries and the Internet |
Public services (Libraries) - Technological innovations |
Customer services - Technological innovations |
Library Web sites |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 135-137) and index. |
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Nota di contenuto |
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Contents; Figures; Chapter 1 - Libraries on the Internet; Chapter 2 - What Libraries Can Learn from Business; Chapter 3 - An Automatic E-Mail Notification System; Chapter 4 - A Dynamic Web-Based Event Calendar with Sign-up System; Chapter 5 - An Online Meeting Room Reservation System; Chapter 6 - Portals, Gateways, and Directories; Chapter 7 - Local History; Chapter 8 - Online Summer Reading Registration, Tracking, and Statistics; Chapter 9 - Providing Online Access to Users without a Library Card; Chapter 10 - Stand-Alone Services; Chapter 11 - Marketing Web-Based Library Services |
BibliographyIndex; |
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Sommario/riassunto |
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To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment - without bureaucratic red tape. This work shows you how to learn how and why to empower the library and its teams. |
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