Effective communication [[electronic resource] ] : a workbook for social care workers / / Suzan Collins

• Record Nr.: UNINA9910455391103321
• Autore: Collins Suzan
• Pubbl/distr/stampa: London, : Jessica Kingsley, 2009
• ISBN: 1-282-29737-6; 9786612297373; 1-84642-932-3
• Descrizione fisica: 1 online resource (111 p.)
• Collana: Knowledge and Skills for Social Care Workers
• Disciplina: 362.4
• Soggetti: Communication in services for people with disabilities; Confidential communications; Interpersonal communication; People with disabilities - Care; People with disabilities - Means of communication; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: FRONT COVER; Effective Communication: A Workbook for Social Care Workers; Acknowledgement; Contents; Introduction; Why We Need to be Able to Communicate; Communication within your Team, Families and Outside Agencies; Capacity to Make a Decision; Communicating with an Individual; Communication Profile or Communication Passport; Problems in Communication; The Different Ways We Communicate; Providing Opportunities to Communicate; Communication Cycle; Listening Skills; Factors Affecting Communication; Visual Reminders; Stimulation; Feelings, Emotions and Relationships; Objects of Reference; Using PhotographsAlternative Ways of Communicating; Making Choices; Personal Space; Body Language; Supporting Various Kinds of Service Users; Sensitive and Complex Issues; Human Growth and Development; Recording and Reporting; Confidentiality Within; Data Protection Act 1998; Access of Health Records Act 1990; Self-Assessment Tool; Certificate; Knowledge Specification Chart; Legislation andUseful Websites; References; BACK COVER
• Sommario/riassunto: Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and learning disabilities requires a range of communication skills. This book will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express themselves.