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Record Nr. |
UNINA9910455029103321 |
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Autore |
Austin David M |
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Titolo |
Human services management [[electronic resource] ] : organizational leadership in social work practice / / David M. Austin |
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Pubbl/distr/stampa |
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New York, : Columbia University Press, c2002 |
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ISBN |
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1-322-54143-4 |
9780231504144 |
0-231-52842-6 |
0-231-50414-4 |
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Descrizione fisica |
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1 online resource (531 p.) |
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Collana |
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Foundations of Social Work Knowledge Series |
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Disciplina |
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Soggetti |
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Human services - Administration |
Public welfare administration |
Social work administration |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 449-477) and index. |
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Nota di contenuto |
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Frontmatter -- CONTENTS -- FOREWORD / Gummer, Burton -- PREFACE -- ACKNOWLEDGMENTS -- 1. INTRODUCTION -- 2. Human Service Organizations -- 3. Stakeholder Constituencies -- 4. Organizational Structure and Program Design -- 5. Service Delivery Networks -- 6. The User/Consumer Constituency -- 7. Organized Professions and Human Service Organizations -- 8. Legitimators and Funders -- 9. The Human Service Executive -- 10. Boards of Directors and Advisory Committees -- 11. Accountability -- 12. Dealing with Change -- REFERENCES -- INDEX |
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Sommario/riassunto |
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Human services management occurs in nonprofit, governmental, and for-profit sectors and involves a wide variety of organizational structures. These diverse conditions shape the effort to produce and project services that directly affect the quality of life of individuals, families, and communities through social welfare, health and mental health, criminal justice, and educational services. David Austin begins with an examination of the historical development and distinctive characteristics of human service organizations, the variety of |
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organizational and program structures at play, and the connection of individual service organizations with service delivery networks. He then examines of the roles and responsibilities of key stakeholder constituencies, including service users, service personnel (especially service professionals), funders, executives, and policy boards. The final two chapters discuss two organizational processes: accountability for effectiveness and dealing with organizational changes. |
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