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Record Nr. |
UNINA9910454355703321 |
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Titolo |
Assessing satisfaction in health and long term care [[electronic resource] ] : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron |
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Pubbl/distr/stampa |
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New York, : Springer, c2000 |
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ISBN |
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1-281-80617-X |
9786611806170 |
0-8261-1689-2 |
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Descrizione fisica |
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1 online resource (153 p.) |
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Altri autori (Persone) |
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ApplebaumRobert |
GeronScott <1952-> |
StrakerJane K |
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Disciplina |
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Soggetti |
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Patient satisfaction |
Medical care - Evaluation |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 129-135) and index. |
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Nota di contenuto |
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Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle |
Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W |
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Sommario/riassunto |
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Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of |
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