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Record Nr. |
UNINA9910454165403321 |
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Autore |
Harris Philip R (Philip Robert), <1926-> |
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Titolo |
20 reproducible assessment instruments for the new work culture [[electronic resource] /] / Philip R. Harris |
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Pubbl/distr/stampa |
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Amherst, Mass., : HRD Press, c1995 |
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ISBN |
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Descrizione fisica |
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1 online resource (186 p.) |
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Disciplina |
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Soggetti |
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Organizational effectiveness - Measurement |
Personnel management |
Teams in the workplace |
Management |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references. |
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Nota di contenuto |
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Table of Contents; Prologue; Introduction; Part 1 Personal Assessment; 1 Human Resources Inventory; 2 Leadership Motivation Inventory; 3 Values Imprint Survey; 4 Quality of Life Index; 5 Relocation Preparation Index; 6 Change Inventory for Leaders; 7 Force Field Analysis Inventory; Part 2 Team Assessment; 8 Group Maturity Analysis; 9 Individual Behavior Analysis; 10 Team Performance Survey; 11 Team Synergy Analysis Inventory; Part 3 New Management Concepts for Supervisors; 12 High Performance Management Inventory (HPMI); 13 Management Communications Inventory |
14 Managing People Skills Inventory15 Intercultural Relations Inventory (IRI); 16 Inventory of Transformational Management Skills; Part 4 Organizational Assessment; 17 Organizational Culture Survey; 18 Organization Communication Analysis; 19 Organizational Roles and Relationships Inventory; 20 Organizational Meeting Management Planning Inventory; Epilogue |
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Sommario/riassunto |
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Areas covered include: the customer's first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone |
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