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Record Nr. |
UNINA9910454017103321 |
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Autore |
Cullen Sara |
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Titolo |
The contract scorecard [[electronic resource] ] : successful outsourcing by design / / by Sara Cullen |
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Pubbl/distr/stampa |
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Burlington, VT, : Ashgate Pub. Co., : Gower, 2009 |
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ISBN |
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1-317-03733-2 |
1-317-03732-4 |
1-282-05408-2 |
9786612054082 |
0-7546-8171-8 |
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Descrizione fisica |
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1 online resource (267 p.) |
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Disciplina |
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Soggetti |
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Contracting out |
Contracting out - Evaluation |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification - The Service Level Agreement (SLA); 7 The Financial Specification - The Financial Schedule; 8 The Relationship Specification - The Governance Charter; 9 The Strategic Specification - Unique Contract Schedules; 10 Conclusion; References; Index; About the Author |
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Sommario/riassunto |
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An upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment. |
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