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Record Nr. |
UNINA9910453966103321 |
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Autore |
Lal H |
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Titolo |
Organizational excellence through total quality management [[electronic resource] ] : a practical apporach / / H. Lal |
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Pubbl/distr/stampa |
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New Delhi, : New Age International (P) Ltd., Publishers, c2008 |
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ISBN |
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1-282-07421-0 |
9786612074219 |
81-224-2643-3 |
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Descrizione fisica |
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1 online resource (486 p.) |
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Disciplina |
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658.4 |
658.4/013 |
658.4/02 |
658.402 |
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Soggetti |
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Total quality management |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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Cover; Foreword; Preface; Contents; Chapter 1. Product Quality and its Control; Chapter 2. Creating Quality by Design; Chapter 3. Quality Control of the Purchased Product; Chapter 4. Quality Control of Manufacturing Processes; Chapter 5. Sales and Product Quality; Chapter 6. Organising Effective Quality Management; Chapter 7. Economics of Quality; Chapter 8. The Human Factor in Quality; Chapter 9. Management of Service Quality; Chapter 10. Concept and Philosophy; Chapter 11. ISO-9000 Standards; Chapter 12. The Customer-Focused Organization; Chapter 13. Leadership and Team Building |
Chapter 14 Lean Production SystemChapter 15. Total Productive Maintenance (TPM); Chapter 16. Customer Relationship Management (CRM); Chapter 17. Six-Sigma; Chapter 18. Corporate Social Responsibility; Chapter 19. Balance Score Card; Chapter 20. Quality Awards; Chapter 21. Implementation of TQM; Chapter 22. Frequency Distribution; Chapter 23. Normal Distribution; Chapter 24. Theory of Probability; Chapter 25. Control Charts; Chapter 26. Control Chart of Attributes; Chapter 27. Theory of Sampling Inspection; Chapter 28. |
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