Service innovation [[electronic resource] ] : organizational responses to technological opportunities & market imperatives / / editors, Joe Tidd, Frank M. Hull

• Record Nr.: UNINA9910453895503321
• Pubbl/distr/stampa: London, : Imperial College Press, c2003
• ISBN: 1-281-86591-5; 9786611865917; 1-84816-130-1
• Descrizione fisica: 1 online resource (453 p.)
• Collana: Series on technology management ; ; v. 9
• Altri autori (Persone): HullFrank M; TiddJoseph <1960->
• Disciplina: 338.4
• Soggetti: Customer services - Technological innovations; Service industries - Technological innovations; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. 391-427) and index.
• Nota di contenuto: Contents ; List of Contributors ; Introduction ; Part I Conceptual and Analytical Frameworks for Service Innovation ; 1 Managing Service Innovation: Variations of Best Practice ; 2 Organizing Innovation in Services ; 3 Getting ""Customer Lock On"" Through Innovation in Services; 4 Services and the Knowledge-Based Economy 5 Service Innovation: Aiming to Win ; Part II Sector and National Studies of Innovation in Services ; 6 The Organization of New Service Development in the USA and UK; 7 Effects of Innovation in Standardised Customised and Bespoke Services: Evidence from Germany 8 Innovation in Healthcare Delivery ; 9 Product Development in Financial Services: Picking the Right Leader for Success ; 10 Of Barnacles and Banking: Innovation in Financial Services; 11 Innovation in Design Engineering and Project Management Services 12 Are Firms Moving ""Downstream"" into High-Value Services? ; ; Part III Applying Innovation Management Good Practice to Services ; 13 A Composite Framework of Product Development and Delivery Effectiveness in Services; 14 Product Development in Service Enterprises: Case Studies of Good Practice References ; Index
• Sommario/riassunto: In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is