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1. |
Record Nr. |
UNINA9910451477703321 |
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Autore |
Huber Sonya <1971-> |
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Titolo |
Opa Nobody [[electronic resource] /] / Sonya Huber |
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Pubbl/distr/stampa |
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Lincoln, : University of Nebraska Press, c2008 |
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ISBN |
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1-281-21350-0 |
9786611213503 |
0-8032-1623-8 |
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Descrizione fisica |
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1 online resource (380 p.) |
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Collana |
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Disciplina |
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Soggetti |
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Electronic books. |
Germany Genealogy |
Germany History 20th century |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. [357]-358). |
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Nota di contenuto |
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Contents; Preface; Acronyms of Political Parties; 1. The Intuition of History; 2. Sweet Heinrich; 3. We Are All Germans Now; 4. Make It New; 5. The Promise of Power; 6. A Lash of the Whip; 7. Unions; 8. The Führer's Peace; 9. The Cataclysm; 10. My Mother Remembers Roses; Buschmann Family Tree; Political and Family Chronology; Bibliography |
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Sommario/riassunto |
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It had come to this: breastfeeding her screaming three-month-old while sitting on the cigarette-scarred floor of a union hall, lying to her husband so she could attend yet another activist meeting, and otherwise actively self-destructing. Then Sonya Huber turned to her long-dead grandfather, the family "nobody," for help. |
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2. |
Record Nr. |
UNINA9910789752903321 |
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Autore |
Mastracci Sharon H. <1968-> |
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Titolo |
Emotional labor and crisis response : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman |
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Pubbl/distr/stampa |
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Armonk, N.Y., : M.E. Sharpe, 2012 |
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Armonk, N.Y. : , : M.E. Sharpe, , 2012 |
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ISBN |
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1-315-70486-2 |
1-317-47213-6 |
1-283-26896-5 |
9786613268969 |
0-7656-2520-2 |
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Descrizione fisica |
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1 online resource (xvii, 173 pages) |
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Collana |
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Disciplina |
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Soggetti |
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Public service employment - United States - Psychological aspects |
Crisis management - United States |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based on print version record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
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Sommario/riassunto |
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The authors of the award-winning Emotional Labor now investigate how that book's concepts are actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations. Emotional Labor and Crisis Response goes inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons who are the initial faces of the organization and who deal with the public immediately following crises. The authors explore how these public servants interpret unwritten ""feeling rules,"" and how they |
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