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Record Nr. |
UNINA9910451400403321 |
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Autore |
Jaffe Joseph <1970-> |
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Titolo |
Join the conversation [[electronic resource] ] : how to engage marketing-weary consumers with the power of community, dialogue, and partnership / / Joseph Jaffe |
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Pubbl/distr/stampa |
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Hoboken, N.J., : John Wiley & Sons, c2007 |
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ISBN |
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1-281-28445-9 |
9786611284459 |
0-470-18786-7 |
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Descrizione fisica |
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1 online resource (322 p.) |
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Disciplina |
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Soggetti |
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Customer relations |
Business communication |
Relationship marketing |
Marketing |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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"Published simultaneously in Canada." |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Talking "at" versus talking "with" -- The many-to-many model -- Can marketing be a conversation? -- The birth of generation i -- The rise of the prosumer -- The new consumerism -- The six Cs: three phases of conversation -- The content-conversation relationship -- What conversations are in your future? -- Why are you so afraid of conversation? -- The ten tenets of good conversation -- The five ways you can join the conversation -- When conversation isn't conversation at all -- Where does conversation fit in? -- Conversation through community -- Conversation through dialogue -- Conversation through partnership -- Getting started: the manifesto for experimentation -- Does conversation work? -- Do you speak conversation? Take the test. |
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Sommario/riassunto |
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With the continued fragmentation of the media and proliferation of media options, the balance of power has shifted from the marketer to the individual. In Join the Conversation, Jaffe discusses the changing role of the consumer and how marketers must adapt by joining the rich, deep and meaningful conversation already in progress. This book |
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