1.

Record Nr.

UNINA9910450648503321

Titolo

Public services delivery [[electronic resource] /] / edited by Anwar Shah

Pubbl/distr/stampa

Washington, D.C., : World Bank, c2005

ISBN

1-280-16894-3

9786610168941

0-8213-6141-4

Descrizione fisica

1 online resource (262 p.)

Collana

Public sector, governance, and accountability series

Altri autori (Persone)

ShahAnwar

Disciplina

361.6/068/4

Soggetti

Government productivity - Evaluation

Public administration - Evaluation

Municipal services - Evaluation

Medical care - Evaluation

Education - Evaluation

Public welfare - Evaluation

Infrastructure (Economics) - Evaluation

Electronic books.

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references and index.

Nota di contenuto

Introduction to the Public Sector Governance and Accountability Series; Contents; Foreword; Preface; Acknowledgments; Contributors; Abbreviations and Acronyms; Overview; 1 Issues Associated with the Implementation of Governmentwide Performance Monitoring; 2 A Simple Measure of Good Governance; TABLES; 3 Assessing Local Government Performance in Developing Countries; 4 Results Matter: Suggestions for a Developing Country's Early Outcome Measurement Effort; FIGURES; 5 Delivering Local/Municipal Services; 6 Assessing the Performance of Health Services in Reaching the Poor

7 Measuring Public Sector Performance in Infrastructure

Sommario/riassunto

The globalization of information-satellite TV, internet, phone and fax-serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of



accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchma