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Record Nr. |
UNINA9910450400803321 |
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Titolo |
Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower |
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Pubbl/distr/stampa |
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Bradford, England, : Emerald Group Publishing, c2006 |
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ISBN |
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1-280-54713-8 |
9786610547135 |
1-84663-029-0 |
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Descrizione fisica |
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1 online resource (163 p.) |
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Collana |
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Benchmarking, an international journal ; ; v.13, no. 3 |
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Altri autori (Persone) |
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MotwaniJaideep G |
SowerVictor E |
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Disciplina |
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Soggetti |
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Benchmarking (Management) |
Total quality management |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain |
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies |
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Sommario/riassunto |
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Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance." (Bemowski, 1992, p. 20). Under the best of circumstances, benchmarking can be difficult, time-consuming, and |
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