Handling the difficult employee [[electronic resource] ] : solving performance problems / / Marty Brounstein

• Record Nr.: UNINA9910450327103321
• Autore: Brounstein Marty
• Pubbl/distr/stampa: Menlo Park, Calif., : Crisp Publications, c1993
• ISBN: 1-4175-2439-1
• Descrizione fisica: 1 online resource (86 p.)
• Collana: A Fifty-Minute series book
• Disciplina: 658.3/045
• Soggetti: Problem employees; Performance; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: "A practical guide for managers"--Cover.
• Nota di contenuto: ""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ABOUT THE AUTHOR""; ""Dedication""; ""CONTENTS""; ""PART I Defining Difficult Employees""; ""MANAGEMENT'S RESPONSIBILITY""; ""DEFINITION OF THE DIFFICULT EMPLOYEE""; ""DEGREES OF DIFFICULT EMPLOYEES""; ""REMEMBER THE MESSAGE""; ""A Quick Assessment for Managers""; ""COMMON WARNING SIGNS""; ""SIX-STEP INTERVENTION MODEL""; ""THREE KEY PRINCIPLES""; ""PART II The Intervention Model""; ""STEP 1: IDENTIFY AND DEFINE THE PERFORMANCE PROBLEM""; ""ISSUES OF PERFORMANCE""; ""Exercise #1: Describe Appropriate Behavior""; ""CASE STUDY #1""; ""Labels About Jim""""CASE STUDY ANALYSIS""; ""WHAT ARE NOT ISSUES OF PERFORMANCE""; ""GIVE CONSTRUCTIVE FEEDBACK""; ""Significant Events List""; ""Exercise #2: Feedback Identification""; ""STEP 2: EXPLAIN THE IMPACT OF THE PROBLEM""; ""Define the Impact""; ""STEP 3: ANALYZE THE REASONS FOR THE PROBLEM""; ""Exercise #3: Performance Assessments""; ""EXAMINE YOUR INFLUENCE""; ""CASE STUDY #2""; ""CASE STUDY ANALYSIS""; ""STEP 4: DEFINE THE EXPECTED PERFORMANCE STANDARD""; ""STEP 5: EXPLORE IDEAS FOR A SOLUTION""; ""STEP 6: WRITE THE PLAN FOR IMPROVEMENT""; ""What should you do with the written plan?""""PART III The Intervention Conference""; ""THE CONFERENCE AGENDA""; ""Conference Agenda""; ""INTERVENTION CONFERENCE CHECKLIST""; ""CASE STUDY #3""; ""CASE STUDY ANALYSIS""; ""PART IV Disciplinary Action and Termination""; ; ""DISCIPLINARY ACTION AGENDA""; ""THE WHATS AND WHENS OF DISCIPLINE""; ""Formal Disciplinary Action""; ""Guide for Disciplinary Action Documentation""; ""PROGRESSIVE DISCIPLINE POLICIES""; ""Sample Policy: Progressive Discipline Plan""; ""THE ISSUE OF TERMINATION""; ""PART V Author's Responses""; ""EXERCISE #1: ANSWERS""; ""CASE STUDY #1: ANSWERS""""EXERCISE #2: ANSWERS""; ""EXERCISE #3: ANSWERS""; ""CASE STUDY #2: ANSWERS""; ""CASE STUDY #3: ANSWERS""