Accountability [[electronic resource] ] : managing for maximum results / / Sam R. Lloyd

• Record Nr.: UNINA9910450049903321
• Autore: Lloyd Sam R
• Pubbl/distr/stampa: Menlo Park, Calif., : Crisp Learning, c2002
• ISBN: 1-4175-3312-9
• Descrizione fisica: 1 online resource (118 p.)
• Collana: A fifty-minute series book
• Disciplina: 658.3
• Soggetti: Personnel management; Responsibility; Supervision of employees; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. 110).
• Nota di contenuto: ""Title""; ""Copyright""; ""About the Author""; ""How to Use This Book""; ""Preface""; ""Contents""; ""PART 1 The Case for Accountability""; ""Getting Work Done Through Others""; ""Case Study: Sharing the Workload""; ""Gathering Feedback""; ""HOW AM I DOING?""; ""PART 2 The Manager/Employee Relationship""; ""Establishing Positive Expectations""; ""Self-Fulfilling Prophecy""; ""Case Study: A Negative Self-Fulfilling Prophecy""; ""Putting Self-Fulfilling Prophecy to Work""; ""Case Study: A Positive Self-Fulfilling Prophecy""; ""Creating Rapport""; ""Using the Pacing Technique""; ""Improving Listening Skills""""Common Responses and Their Risks""; ""Diffusing Emotion Through Active Listening""; ""Listening with Empathy""; ""Lessening Employee Dependency""; ""The Cycle of Dependency""; ""The Downward Spiral""; ""Promoting Accountability""; ""Developing Relationship Contracts""; ""A Valid Contract""; ""Mutual Agreement""; ""Mutual Benefit""; ""Mutual Ability""; ""Legality""; ""DRAFT YOUR OWN CONTRACT""; ""PART 3 Leadership & Management Skills""; ""Defining Leadership""; ""Setting Goals to Communicate Your Vision""; ""Involving Employees to Create Buy-In""; ""Determining the Action Steps""""Empowering Employees Through Delegating""; ""Why Is Delegation So Difficult?""; ""Case Study: Delegating or Dumping?""; ""Preparing To Delegate""; ""The Delegation ; Discussion""; ""Case Study: Delegating to Empower""; ""Recovering and Learning from Mistakes""; ""The Cost of Mishandling Mistakes""; ""Case Study: One Mistake Leads to Another""; ""Coaching Employees Through Their Mistakes""; ""Case Study: A Positive Learning Experience""; ""PART 4 Communication Tools That Build Accountability""; ""Matching Personality Type""; ""The Four Personality Types""; ""Delegating to Personality Type""""Communicating Win-Win Messages""; ""Nonassertive""; ""Aggressive""; ""Assertive""; ""Body Language Speaks Volumes""; ""Case Study: Accountability through Communication""; ""Giving Strokes to Get Results""; ""The Need for Attention""; ""What You Stroke Is What You Get!""; ""Stroking in the Workplace""; ""A Recognition Certificate""; ""Confronting Unacceptable Behavior""; ""The Positive Side of Confrontation""; ""Caring Confrontation Formula""; ""1 Identify the behavior.""; ""2 Identify the tangible effects.""; ""3 Identify your own feelings.""; ""4 Identify the change you desire.""""Case Study: Antagonizing Co-Workers""; ""Confrontation Made Easy""; ""Engage in Active Listening""; ""Performing a Relationship Audit""; ""THE RELATIONSHIP AUDIT WORKSHEET""; ""Discussing the Relationship Audit""; ""A Sample Relationship Audit Discussion""; ""Comments about the Sample Discussion""; ""The Discussion Continues""; ""Additional Comments""; ""PART 5 Follow-Up Ideas for Skill Development""; ""Maintain Your Momentum""; ""Establish an Action Plan""; ""Reward Yourself""; ""Continue to Work at It""; ""APPENDIX""; ""Authorâ€?s Notes on the Case Studies""