| |
|
|
|
|
|
|
|
|
1. |
Record Nr. |
UNINA9910450034403321 |
|
|
Autore |
Gerson Richard F |
|
|
Titolo |
Beyond customer service, revised [[electronic resource] /] / Richard F. Gerson |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
Menlo Park, Calif., : Crisp Publications, c1998 |
|
|
|
|
|
|
|
ISBN |
|
|
|
|
|
|
Edizione |
[Rev. ed.] |
|
|
|
|
|
Descrizione fisica |
|
1 online resource (118 p.) |
|
|
|
|
|
|
Collana |
|
A Fifty-Minute series book |
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Customer relations |
Customer services |
Electronic books. |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
"Effective programs for retaining your customers"--Cover. |
|
|
|
|
|
|
|
|
|
|
|
|
|
2. |
Record Nr. |
UNINA9910786390103321 |
|
|
Titolo |
Information ethics [[electronic resource] ] : privacy, property, and power / / edited by Adam D. Moore |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
Seattle, : University of Washington Press, c2005 |
|
|
|
|
|
|
|
ISBN |
|
|
|
|
|
|
Edizione |
[1st ed.] |
|
|
|
|
|
Descrizione fisica |
|
1 online resource (458 p.) |
|
|
|
|
|
|
Altri autori (Persone) |
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Freedom of information |
Information society |
Intellectual property |
Privacy, Right of |
Communication - Moral and ethical aspects |
Information technology - Social aspects |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
Description based upon print version of record. |
|
|
|
|
|
|
Nota di bibliografia |
|
Includes bibliographical references and index. |
|
|
|
|
|
|
Nota di contenuto |
|
pt. I. An ethical framework for analysis -- pt. II. Intellectual property : moral and legal concerns -- pt. III. Privacy and information control -- pt. IV. Freedom of speech and information control -- pt. V. Governmental and societal control of information. |
|
|
|
|
|
|
|
| |