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Record Nr. |
UNINA9910449943403321 |
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Autore |
Hearit Keith Michael |
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Titolo |
Crisis Management by Apology |
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Pubbl/distr/stampa |
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New York, : Routledge, Aug. 2005 |
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Florence, : Taylor & Francis Group [distributor] |
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ISBN |
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1-135-65024-1 |
1-135-65025-X |
1-282-37538-5 |
9786612375385 |
1-4106-1559-6 |
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Descrizione fisica |
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1 online resource (261 p.) |
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Collana |
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LEA's communication series |
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Disciplina |
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Soggetti |
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Corporate image |
Crisis management |
Apologizing |
Corporations - Public relations |
Business communication |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 219-240) and indexes. |
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Nota di contenuto |
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Contents; Preface; About the Author/About the Contributor; 1 Introduction; 2 Apologia, Social Drama, and Public Ritual; 3 Legality and Liability; 4 Apologetic Ethics; 5 Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities; 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits; 7 Institutional Apologies: Institutional, Religious, and Governmental; 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism; References; Author Index; Subject Index |
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Sommario/riassunto |
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This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind |
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apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.<b |
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