1.

Record Nr.

UNINA9910449768503321

Autore

Flynn Nancy <1956->

Titolo

Instant messaging rules [[electronic resource] ] : a business guide to managing policies, security, and legal issues for safe IM communication / / Nancy Flynn

Pubbl/distr/stampa

New York, : American Management Association, c2004

ISBN

0-8144-2803-7

Descrizione fisica

xii, 210 p

Disciplina

651.8/469

Soggetti

Instant messaging

Electronic mail messages

Business communication

Electronic books.

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Title from title screen.

Nota di bibliografia

Includes bibliographical references and index.

Nota di contenuto

The case for instant messaging management -- IM is used by someone in nearly every us company -- Uncovering unauthorized IM use in your office -- What's the best way to manage employees' IM use? -- Establishing an e-risk management and compliance team -- Instant messaging pros and cons -- Employers are responsible for employees' wrongs -- Compounds confidentiality concerns -- Protecting privacy in the IM world -- Use written rules and policies to enforce your strategic IM management plan -- What constitutes appropriate (and inappropriate) IM content? -- Retaining IM business records -- Saving everything can be a costly mistake -- Discovery: when IM is used as evidence-for or against you -- Beware the destruction of IM evidence -- Training is essential to IM policy compliance -- Employee compliance is key to IM policy success -- IM is big on Wall Street -- Regulated firms playing catch-up with e-mail retention -- Regulations extend to main street, too -- Instant messaging rules.