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Record Nr. |
UNINA9910446334303321 |
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Titolo |
Managing tourism and hospitality services [[electronic resource] ] : theory and international applications / / edited by B. Prideaux, G. Moscardo, E. Laws |
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Pubbl/distr/stampa |
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Wallingford, : CABI, 2006 |
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ISBN |
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1-280-73583-X |
9786610735839 |
1-84593-015-0 |
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Descrizione fisica |
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1 online resource (355 p.) |
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Altri autori (Persone) |
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LawsEric <1945-> |
MoscardoGianna |
PrideauxB (Bruce) |
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Disciplina |
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Soggetti |
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Hospitality industry - Management |
Tourism - Management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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""Contents""; ""Contributors""; ""List of Figures""; ""List of Tables""; ""PART I � MANAGING CUSTOMER SATISFACTION""; ""1. Quality and Service Management Perspectives""; ""2. Convention Delegates � The Relationship Between Satisfaction with the Convention and with the Host Destination: A Case Study""; ""3. Issues Pertaining to Service Recovery in the Tourism and Leisure Industries""; ""4. Is Near Enough Good Enough? Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences""; ""5. Management of Tourism: Conformation to Whose Standards?"" |
""PART II � COMPETITION AND COLLABORATION""""6. Tiscover � Development and Growth""; ""7. Co-branding in the Restaurant Industry""; ""8. Airline Service Quality in an Era of Deregulation""; ""PART III � SERVICE DESIGN AND IMPROVEMENT""; ""9. Service System: A Strategic Approach to Innovate and Manage Service Superiority""; ""10. Marketing Tourism Online""; ""11. Guidelines for Professional Activity Services in Tourism � A Discussion About the Quality of a Tourist Experience Product""; ""12. Tourism Development: Hard Core or Soft |
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