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1. |
Record Nr. |
UNINA9910464988403321 |
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Autore |
Chichibu no Miya Setsuko <1909-1995.> |
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Titolo |
Prince and Princess Chichibu [[electronic resource] ] : two lives lived above and below the clouds : including a complete translation of Setsuko, Princess Chichibu's memoir The silver drum / / [translated by] Dorothy Britton |
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Pubbl/distr/stampa |
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Folkestone, : Global Oriental, 2010 |
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ISBN |
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1-282-74038-5 |
9786612740381 |
90-04-21296-5 |
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Edizione |
[Rev. and expanded 2nd ed.] |
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Descrizione fisica |
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1 online resource (267 p.) |
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Collana |
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Altri autori (Persone) |
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BrittonD. Guyver <1922-> (Dorothy Guyver) |
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Disciplina |
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Soggetti |
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Princesses - Japan |
Princes - Japan |
Electronic books. |
Japan Biography |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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First English ed. published as: The silver drum : a Japanese imperial memoir / by Setsuko, Princess Chichibu ; [translated by Dorothy Britton]. 1996. |
Includes index. |
Translated from the Japanese. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Preliminary Material / Dorothy Britton and Princess Chichibu -- The Prince: A Vindication / Dorothy Britton and Princess Chichibu -- 1. Born In England / Dorothy Britton and Princess Chichibu -- 2. Childhood / Dorothy Britton and Princess Chichibu -- 3. Growing Up / Dorothy Britton and Princess Chichibu -- 4. America / Dorothy Britton and Princess Chichibu -- 5. Until My Wedding Day / Dorothy Britton and Princess Chichibu -- 6. Imperial Bride / Dorothy Britton and Princess Chichibu -- 7. The Silver Box / Dorothy Britton and Princess Chichibu -- 8. Our Daily Life / Dorothy Britton and Princess Chichibu -- 9. Up To The Outbreak Of War / Dorothy Britton and Princess Chichibu -- 10. Imperial Villa, Gotemba / Dorothy Britton and Princess Chichibu -- 11. The Post-War Years / Dorothy Britton and Princess Chichibu -- 12. |
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International Friendship / Dorothy Britton and Princess Chichibu -- The Poems / Dorothy Britton and Princess Chichibu -- Introductory Remarks / Dorothy Britton and Princess Chichibu -- A Critique of the Occupation / Dorothy Britton and Princess Chichibu -- Index / Dorothy Britton and Princess Chichibu. |
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Sommario/riassunto |
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This volume offers invaluable new insights into the controversial lives and history of Prince and Princess Chichibu - two high-profile members of the Japanese imperial family, both before and after the Pacific War. Their lives were lived both above and below ‘the clouds’, with the princess a commoner in an arranged marriage and the popular ‘sporting prince’, dogged by ill health and his association with the Japanese Imperial Army. At the heart of the book is a complete translation of Princess Chichibu’s original autobiography, first published in a shorter, condensed version in 1996 under the title The Silver Drum , together with a short biography of Prince Chichibu supported by important new data on his role in the war years, thanks to recent access to new studies as well as the prince’s own writings. Also included for the first time is a translation of most of Princess Chichibu’s collection of poems which formed part of the original memoir. |
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2. |
Record Nr. |
UNINA9910383846403321 |
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Autore |
Fornell Claes |
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Titolo |
The Reign of the Customer : Customer-Centric Approaches to Improving Satisfaction / / by Claes Fornell, Forrest V. Morgeson III, G. Tomas M. Hult, David VanAmburg |
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Pubbl/distr/stampa |
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Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2020 |
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ISBN |
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Edizione |
[1st ed. 2020.] |
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Descrizione fisica |
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1 online resource (217 pages) |
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Disciplina |
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Soggetti |
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Consumer behavior |
Strategic planning |
Leadership |
Branding (Marketing) |
Consumer Behavior |
Business Strategy and Leadership |
Branding |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di contenuto |
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1. Defining Customer Satisfaction: A Strategic Company Asset? -- 2. Customer Expectations: What Do Your Customers Demand? -- 3. Perceived Quality: Does Performance Matter? -- 4. Perceived Value: Is It Really All About Price? -- 5. ACSI: Is Satisfaction Guaranteed? -- 6. Customer Complaints: Learning to Love Your Angry Customers -- 7. Customer Loyalty: Hey, Stick around for a While! -- 8. Satisfied Customers: An Asset Driving Financial Performance -- 9. Your Future: Opportunities for Customer Centricity and Satisfaction. |
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Sommario/riassunto |
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With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give |
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retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) - invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike. |
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