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Record Nr. |
UNINA9910795247603321 |
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Autore |
Limited AXELOS |
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Titolo |
ITIL 4 |
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Pubbl/distr/stampa |
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London : , : The Stationery Office Ltd, , 2021 |
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©2021 |
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Descrizione fisica |
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1 online resource (80 pages) |
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Disciplina |
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Soggetti |
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Electronic data processing personnel |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di contenuto |
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Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1. Introduction -- 2. Customer journeys -- 2.1: Co-creating service value through customer journeys -- 2.2: Designing and improving customer journeys -- 3. Step 1: Explore - understand markets and stakeholders -- 3.1: Customer needs and impacting factors -- 3.2: Identifying service providers and value propositions -- 3.3: Market characteristics -- 3.4: Marketing activities and techniques -- 4. Step 2: Engage - foster relationships -- 4.1: Communication and collaboration -- 4.2: Service relationship types -- 4.3: Customer relationships and engagement -- 4.4: Relationship management practice -- 4.5: Supplier management practice -- 5. Step 3: Offer - shape demand and service offerings -- 5.1: Managing demand and opportunities -- 5.2: Specifying and managing customer requirements -- 5.3: Designing digital services -- 5.4: Selling and obtaining services -- 5.5: Business analysis practice -- 6. Step 4: Agree - align expectations and agree service -- 6.1: Plan for value co-creation -- 6.2: Negotiate and agree service levels -- 6.3: Service level management practice -- 7. Step 5: Onboard - get on board or leave the journey -- 7.1: Planning onboarding -- 7.2: Fostering user relationships -- 7.3: User engagement and delivery channels -- 7.4: Enabling users for service -- 7.5: Elevating mutual capabilities -- 7.6: Offboarding -- 7.7: Service catalogue management practice -- 7.8: Service desk practice -- 8. Step 6: Co-create - provide and consume -- 8.1: A service mindset -- 8.2: Provisioning user |
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services -- 8.3: Requesting services -- 8.4: Triaging requests -- 8.5: Customer and user feedback -- 8.6: User communities -- 8.7: Service request management practice -- 9. Step 7: Realize - capture value and improve -- 9.1: Realizing service value. |
9.2: Tracking service value -- 9.3: Assessing and reporting service value -- 9.4: Evaluating service value -- 9.5: Realizing value for the service provider -- 9.6: Portfolio management practice -- 10. Taking the DSV examination -- 10.1: Purpose of the ITIL 4 DSV qualification -- 10.2: Examination overview -- 10.3: Question type examples -- 10.4: Examination modalities -- 11. The ITIL 4 certification scheme -- 11.1: ITIL Foundation -- 11.2: ITIL Managing Professional stream -- 11.3: ITIL Strategic Leader stream -- 11.4: ITIL Master -- 11.5: ITIL and the T-shaped individual -- 12. ITIL 4: Drive Stakeholder Value syllabus -- References -- Further information. |
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2. |
Record Nr. |
UNINA9910349399303321 |
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Titolo |
Advances in Artificial Intelligence : 18th Conference of the Spanish Association for Artificial Intelligence, CAEPIA 2018, Granada, Spain, October 23–26, 2018, Proceedings / / edited by Francisco Herrera, Sergio Damas, Rosana Montes, Sergio Alonso, Óscar Cordón, Antonio González, Alicia Troncoso |
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Pubbl/distr/stampa |
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Cham : , : Springer International Publishing : , : Imprint : Springer, , 2018 |
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ISBN |
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Edizione |
[1st ed. 2018.] |
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Descrizione fisica |
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1 online resource (XXII, 396 p. 86 illus.) |
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Collana |
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Lecture Notes in Artificial Intelligence, , 2945-9141 ; ; 11160 |
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Disciplina |
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Soggetti |
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Artificial intelligence |
Algorithms |
Computer science - Mathematics |
Discrete mathematics |
Artificial intelligence - Data processing |
Computer vision |
Computer science |
Artificial Intelligence |
Discrete Mathematics in Computer Science |
Data Science |
Computer Vision |
Models of Computation |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Artificial Intelligence -- Fuzzy Sets and Systems -- Evolutionary Algorithms -- Data Mining -- Applications. |
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Sommario/riassunto |
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This book constitutes the refereed proceedings of the 18th Conference of the Spanish Association for Artificial Intelligence, CAEPIA 2018, held in Granada, Spain, in October 2018. The 36 full papers presented were carefully selected from 240 submissions. The Conference of the Spanish Association of Artificial Intelligence (CAEPIA) is a biennial forum open to researchers from all over the world to present and discuss their latest scientific and technological advances in Antificial Intelligence (AI). Authors are kindly requested to submit unpublished original papers describing relevant research on AI issues from all points of view: formal, methodological, technical or applied. |
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