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1. |
Record Nr. |
UNINA9910697925403321 |
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Autore |
Barlow Roger (Roger A.) |
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Titolo |
Use of light detection and ranging (LiDAR) to obtain high-resolution elevation data for Sussex County, Delaware [[electronic resource] /] / by Roger A. Barlow, Mark R. Nardi, and Betzaida Reyes ; in cooperation with the Delaware Geological Survey and the U.S. Department of Agriculture Natural Resources Conservation Service |
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Pubbl/distr/stampa |
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[Reston, Va.] : , : U.S. Dept. of the Interior, U.S. Geological Survey, , [2008] |
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Descrizione fisica |
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6 unnumbered pages : digital, PDF file |
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Collana |
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Altri autori (Persone) |
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NardiMark R |
ReyesBetzaida |
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Soggetti |
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Optical radar - Delaware - Sussex County |
Digital mapping |
Topographic maps. |
Maps. |
Sussex County (Del.) Maps |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Title from title screen (viewed on Jan. 22, 2009). |
"December 2008." |
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Nota di bibliografia |
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Includes bibliographical references (page [6]). |
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2. |
Record Nr. |
UNINA9910337811603321 |
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Autore |
Muñoz-Seca Beatriz |
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Titolo |
How to Get Things Right : A Guide to Finding and Fixing Service Delivery Problems / / by Beatriz Muñoz-Seca |
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Pubbl/distr/stampa |
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Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2019 |
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ISBN |
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Edizione |
[1st ed. 2019.] |
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Descrizione fisica |
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1 online resource (205 pages) : illustrations |
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Collana |
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IESE Business Collection, , 2947-7751 |
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Disciplina |
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Soggetti |
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Business |
Management science |
Production management |
Service industries |
Technological innovations |
Knowledge management |
Tourism |
Management |
Business and Management |
Operations Management |
Services |
Innovation and Technology Management |
Knowledge Management |
Tourism Management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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1. The Operations Puzzle -- 2. No Hire, No Fire -- 3. Unlock Capacity to Tackle Higher Value-added Tasks -- 4. The Contribution Margin and Tribes -- 5. What Shall we Do with the Pop-ups: On-the-spot Innovations Can Create Unforseen Problems -- 6. The Five-star Constellation and Knowledge Pills -- 7. Problem-solving Tracks and Service Modules -- 8. Altogether Now: We Need Everybody's Effort |
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Implementing the '9 Questions' Tool -- 9. Concluding Thoughts. . |
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Sommario/riassunto |
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In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to: Perform a capacity analysis Implement new ideas by transforming pop-ups into prototypes Discover knowledge pills to accelerate learning Develop service modules and problem tracks Put problem solving at the heart of excellent service delivery Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how to get themright. . |
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