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1. |
Record Nr. |
UNINA9910298469203321 |
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Autore |
Garding Stefan |
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Titolo |
Complaint Management and Channel Choice : An Analysis of Customer Perceptions / / by Stefan Garding, Andrea Bruns |
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Pubbl/distr/stampa |
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Cham : , : Springer International Publishing : , : Imprint : Springer, , 2015 |
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ISBN |
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Edizione |
[1st ed. 2015.] |
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Descrizione fisica |
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1 online resource (113 p.) |
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Collana |
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SpringerBriefs in Business, , 2191-5482 |
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Disciplina |
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Soggetti |
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Customer relations—Management |
Sales management |
Service industries |
Customer Relationship Management |
Sales/Distribution |
Services |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references at the end of each chapters and index. |
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Nota di contenuto |
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Organisational Complaint Management -- Moving Towards Successful Complaint Management -- Conceptualising Customer Expectations with Complaint Channels -- Analysis of Customers' Complaint Channel Choice and Complaint Behaviour -- Conclusions for Organisational Complaint Management and Future Research. |
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Sommario/riassunto |
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This book investigates customer perceptions and expectations of complaint channels. In addition to the conventional channels, the adequacy of online social networks as new complaint channel is analysed. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel. |
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2. |
Record Nr. |
UNINA9910255205503321 |
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Autore |
Colbert Cairns Emily |
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Titolo |
Esther in Early Modern Iberia and the Sephardic Diaspora : Queen of the Conversas / / by Emily Colbert Cairns |
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Pubbl/distr/stampa |
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Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2017 |
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ISBN |
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Edizione |
[1st ed. 2017.] |
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Descrizione fisica |
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1 online resource (XI, 189 p. 11 illus. in color.) |
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Disciplina |
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Soggetti |
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Judaism and culture |
Europe - History - 1492- |
Jewish Cultural Studies |
History of Early Modern Europe |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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1 -- Introduction -- 2. Esther In Iberia & Constructing A Catholic Nation Upon The Judeo-Christian Model -- 3. A Jewish Heroine In Early Modern Spain -- 4. Esther In The Portuguese Nation -- 5. Sisters In The Law Of Moses -- 6. Conclusion. |
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Sommario/riassunto |
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This book explores Queen Esther as an idealized woman in Iberia, as well as a Jewish heroine for conversos in the Sephardic Diaspora in the sixteenth and seventeenth centuries. The biblical Esther --the Jewish woman who marries the King of Persia and saves her people -- was contested in the cultures of early modern Europe, authored as a symbol of conformity as well as resistance. At once a queen and minority figure under threat, for a changing Iberian and broader European landscape, Esther was compelling and relatable precisely because of her hybridity. She was an early modern globetrotter and border transgressor. Emily Colbert Cairns analyzes the many retellings of the biblical heroine that were composed in a turbulent early modern Europe. These narratives reveal national undercurrents where religious identity was transitional and fluid, thus problematizing the fixed notion of national identity within a particular geographic location. This volume instead proposes a |
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model ofa Sephardic nationality that existed beyond geographical borders. |
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