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Record Nr. |
UNINA9910254917203321 |
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Autore |
Kahlout Gabriele |
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Titolo |
Spinning up ServiceNow : IT service managers' guide to successful user adoption / / Gabriele Kahlout |
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Pubbl/distr/stampa |
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New York : , : Apresss, , 2017 |
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Edizione |
[1st ed. 2017.] |
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Descrizione fisica |
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1 online resource (xvii, 241 p.) : ill |
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Classificazione |
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Disciplina |
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Soggetti |
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Management information systems |
Special purpose computers |
Business IT Infrastructure |
Special Purpose and Application-Based Systems |
computer applications |
software |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di contenuto |
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Part I: ITSM in the Real World -- Chapter 1: Pragmatic or Tragic ITSM -- Chapter 2: Innovators' ITSM Strategy -- Part II: Essentials -- Chapter 3: User Access -- Chapter 4: Email Support -- Chapter 5: Elegant Notifications -- Chapter 6: Request Portal -- Chapter 7: Reporting -- Part III: After Go-Live -- Chapter 8: Customization Process -- Chapter 9: Confidentiality -- Chapter 10: Fluid Collaboration -- Chapter 11: More Customization Examples -- Chapter 12: ServiceNow Jargon -- Part IV: Appendices -- Chapter 13: Appendix A: Checks and Monitors -- Chapter 14: Appendix B: Access Requirements -- . |
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Sommario/riassunto |
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This book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating their organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers Guide to Successful User Adoption |
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