Analyzing the operation of performance-based accountability systems for public services / / Frank Camm, Brian M. Stecher

• Record Nr.: UNINA9910219979103321
• Autore: Camm Frank A. <1949->
• Pubbl/distr/stampa: Santa Monica, CA, : RAND, 2010
• ISBN: 1-282-94059-7; 9786612940590; 0-8330-5084-2
• Edizione: [1st ed.]
• Descrizione fisica: 1 online resource (58 pages)
• Collana: Technical report (Rand Corporation) ; ; TR-853
• Altri autori (Persone): StecherBrian M
• Disciplina: 352.6/6
• Soggetti: Government accountability; Organizational effectiveness; Performance - Management
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: Cover; Title Page; Copyright; Preface; Contents; Figures and Table; Summary; Acknowledgments; Abbreviations; CHAPTER ONE: Introduction; CHAPTER TWO: How a Performance-Based Accounting System Changes Service Delivery: An Analytic Overview; The Production Chain; Operating a Service-Delivery Activity Under Traditional Government Administrative Oversight; Creating and Updating a Performance-Based Accountability System; Information from Constituents; Information About How the Service-Delivery Activity of Interest Operates; Information on the Quantity, Quality, or Cost of Outputs That the Activity DeliversOperating a Performance-Based Accountability System During a Period of Accountability; The Total System; CHAPTER THREE: Empirical Questions to Ask When Studying a Performance-Based Accountability System; How Did the Relevant Service-Delivery Activity Work Before a Performance-Based Accountability System Existed?; Why and How Did the Performance-Based Accountability System Come into Existence?; What Does the Internal Design of the Performance-Based Accountability System Look Like? What Is the Basis for This Design?How Well Does the ; Performance-Based Accountability System Work?; What Can Be Done to Improve Our Understanding of the Performance-Based Accountability System and to Improve Its Performance?; CHAPTER FOUR: Conclusions; APPENDIX: Inventory of Key Elements Relevant to How a Performance-Based Accountability System Works; Glossary of Related Ways to Improve an Organization's Performance; Bibliography; Back Cover
• Sommario/riassunto: This report describes a framework used to organize available empirical information on one form of performance-based management, a performance-based accountability system (PBAS), which identifies individuals or organizations that must change their behavior to improve an activity's performance, an incentive structure to motivate those changes, and measures tailored to inform the incentive structure.