|
|
|
|
|
|
|
|
1. |
Record Nr. |
UNINA9910156246603321 |
|
|
Autore |
Miller Barbara A. <1943-> |
|
|
Titolo |
Assessing organizational performance in higher education / / Barbara A. Miller |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
San Francisco, California : , : Jossey-Bass : , : Wiley, , 2007 |
|
©2007 |
|
|
|
|
|
|
|
|
|
ISBN |
|
|
|
|
|
|
Descrizione fisica |
|
1 online resource (267 p.) |
|
|
|
|
|
|
Collana |
|
Research Methods for the Social Sciences ; ; v.4 |
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Universities and colleges - United States - Evaluation |
Universities and colleges - United States - Administration |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
Description based upon print version of record. |
|
|
|
|
|
|
Nota di bibliografia |
|
Includes bibliographical references and index. |
|
|
|
|
|
|
Nota di contenuto |
|
Table of Contents; Title; Copyright; TABLES, FIGURES, EXHIBITS, AND WORKSHEETS; FOREWORD; PREFACE; Organization of the Book; Acknowledgments; ABOUT THE AUTHOR; CHAPTER 1: Purpose of Assessment; Assessment User Groups; External Assessment User Groups; Internal Assessment User Groups; Summary; CHAPTER 2: Organizations as Systems; Systems Thinking; Internal System Elements; Summary; CHAPTER 3: Organizations as System; External System Elements; Summary; CHAPTER 4: Assessment Methods and Terminology; Measurement; Evaluation; Data Collection; Dissemination of Assessment Findings; Summary |
CHAPTER 5: Defining and Measuring Organizational PerformanceAreas of Organizational Performance; Effectiveness; Productivity; Quality; Customer and Stakeholder Satisfaction; Efficiency; Innovation; Financial Durability; Critical Success Factors; Assessment Users' Preferred Areas of Organizational Performance; Interrelationships in Organizational Performance; Summary; CHAPTER 6: Creating and Maintaining Assessment Programs; Building Assessment Programs; Deploying Assessment Programs; Assessing Assessment Programs; Summary; GLOSSARY; REFERENCES; INDEX; End User License Agreement |
|
|
|
|
|
|
|