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Record Nr. |
UNINA9910155153203321 |
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Autore |
Barros Óscar |
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Titolo |
Service design with applications to health care institutions / / Óscar Barros |
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Pubbl/distr/stampa |
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New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
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ISBN |
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Edizione |
[First edition.] |
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Descrizione fisica |
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1 online resource (xv, 221 pages) : illustrations |
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Collana |
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Service systems and innovations in business and society collection, , 2326-2699 |
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Disciplina |
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Soggetti |
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Industrial management |
Health services administration |
Health Services Administration |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references (pages 203-215) and index. |
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Nota di contenuto |
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1. Introduction -- 2. Foundations for health care institutions' design -- 3. Health service business design -- 4. Health services configuration and capacity design -- 5. Health service resource management process design -- 6. Health operating management process design -- 7. Conclusions -- Notes -- References -- Index. |
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Sommario/riassunto |
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This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular. |
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