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Record Nr. |
UNINA9910808663103321 |
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Autore |
Esposito Angelo |
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Titolo |
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / / Angelo Esposito, Timothy Rogers |
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Pubbl/distr/stampa |
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Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
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ISBN |
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1-299-46848-9 |
1-84928-457-1 |
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Edizione |
[1st edition] |
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Descrizione fisica |
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1 online resource (291 p.) |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Business enterprises - Information technology - Management |
Information technology - Management |
Organizational change - Management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references. |
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Nota di contenuto |
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Cover; Title; Copyright; Foreword; Preface; About the Authors; Acknowledgments; Contents; Introduction; Who should read this book?; Chapter 1: Setting the Stage; Your Business Plan is done - now what?; Chapter 2: Inventory the Current Service Offering; Chapter 3: Validate the Current Service Model; Chapter 4: Establish an ITSM Steering Committee; Chapter 5: Define the Ideal Target State; Chapter 6: Create the IT Strategic and Tactical Plans; Vision and Mission Analysis; External environment; Industry environment; Internal Analysis, Culture and climate, Resources; Financial Analysis; SWOT |
Choice Action Plan; Roadmap; Chapter 7: Define Organizational Roles and Responsibilities; RACI chart and variations; Organizational change management; Chapter 8: Standardized Development Approach; The first tier; The second tier; The third tier; The fourth tier; Execution: Integrated Process Development Teams; Tools; Process Development Lifecycle; Chapter 9: Strategy and Planning; Strategy; Planning; Chapter 10: Logical and Physical Design; Logical Design; Suggested checkpoint; Physical Design; Chapter 11: Build and Test; Chapter 12: Conduct Service and Process Health Assessment |
Process Goals and Objectives Process Ownership; Process Repeatability; Roles and Responsibilities; Policy, Plans and Procedures; Process Performance Management; Operational Solutions Planning; Knowledge |
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Transfer and Documentation; Chapter 13: Analysis and Deployment; Analysis and next steps; Deployment; Chapter 14: Operation and Sustainment; Operation and Sustainment; Chapter 15: Balanced Scorecard and Continual Improvement; IT Balanced Scorecard; Continual Improvement; Chapter 16: Putting it all Together; What now?; Monday morning, 9:00 a.m; Appendix A: Business Plan Template; References |
ITG Resources |
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Sommario/riassunto |
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Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. |
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2. |
Record Nr. |
UNINA9910154336003321 |
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Autore |
Stackert Jeffrey |
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Titolo |
A prophet like Moses : prophecy, law, and Israelite religion |
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Pubbl/distr/stampa |
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New York, NY : , : Oxford University Press, , 2014 |
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Descrizione fisica |
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Disciplina |
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Soggetti |
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Prophecy - Judaism - To 70 A.D |
Jewish law - History |
Jews |
Religion |
Philosophy & Religion |
Judaism |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Bibliographic Level Mode of Issuance: Monograph |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Sommario/riassunto |
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'A Prophet Like Moses' addresses two of the oldest and most persistent problems in biblical studies: the relationship between prophecy and law in the Hebrew Bible and the utility of the Documentary Hypothesis for understanding Israelite religion. These topics have in many ways dominated pentateuchal studies and the investigation of Israelite religion since the 19th century, culminating in Julius Wellhausen's influential 'Prolegomena to the History of Ancient Israel'. Setting its inquiry against this backdrop while drawing on and extending recent developments in pentateuchal theory, this study tackles its subject through an investigation of the different presentations of Mosaic prophecy in the four Torah sources. |
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