Putting citizens first : engagement in policy and service delivery for the 21st century / / Evert A. Lindquist, Sam Vincent and John Wanna (eds.)

• Record Nr.: UNINA9910142121103321
• Autore: Lindquist Evert A
• Pubbl/distr/stampa: Canberra, : ANU Press, 2013; Canberra : , : ANU E Press, , [2013]; ©2013
• ISBN: 1-922144-34-7
• Descrizione fisica: 1 online resource (220 p.)
• Collana: Australia and New Zealand School of Government (ANZSOG)
• Soggetti: Public administration - Citizen participation; Public administration - Technological innovations
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di contenuto: Preliminary pages; Foreword; Contributors; 1. Putting Citizens First: Engagement in policy and service delivery for the 21st century; Part I. Setting the Scene: The evolving landscape for citizen engagement; 2. Engaging Citizens: Can Westminster coexist with meaningful citizen-centric engagement?; 3. Beyond New Public Management: Will governments let citizens and communities determine policy choices and service mixes?; 4. Citizens and Governments: Getting closer or further apart?; Part II. Drivers for Change: Innovations in citizen-centric governance; 5. Engaging Citizens in Policy Innovation: Benefiting public policy from the design inputs of citizens and stakeholders as 'experts'6. Engaging Citizens in Co-producing Service Outcomes; 7. Citizens, Customers, Clients or Unwilling Clients? Different and effective strategies for citizen-centric delivery; 8. Measuring Citizen Feedback and Gauging Citizen Satisfaction; 9. Information Technology and New Media as Tools of Engagement; Part III. Case Studies: Land management and Indigenous empowerment; 10. From Little Things, Big Things Grow: The rise of Landcare and citizen-orientated land management in Victoria11. Volunteers as Agents of Co-production: The example of NSW State Reserves; 12. Indigenous Empowerment in Land Management; 13. Improving ; Indigenous Access: Three practitioner perspectives on citizen engagement; Part IV. Case Studies: Fostering community engagement and connectedness; 14. Singapore's Social Safety Net and Human Service Provisions; 15. Challenges in Engaging Citizens as Partners in the Community Sector; 16. Challenges in Engaging Citizens as Partners in Housing; 17. Building Citizen Feedback into Program Redesign18. New Ways of Engaging Citizens in Service Delivery; 19. Dilemmas of Engagement: Seriously empowering our community; 20. Volunteers as Agents of Co-productio; Part V. Case Studies: Engaging with information technology and new media; 21. Informing Tax Policy Legislation: Thinking differently about consultation processes; 22. Inland Revenue New Zealand: From hosting consultations to managing conversations
• Sommario/riassunto: This book explores the ways in which governments are putting citizens first in their policy-making endeavours.