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1. |
Record Nr. |
UNINA9910141816103321 |
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Autore |
Joy Morny |
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Titolo |
After appropriation [[electronic resource] ] : explorations in intercultural philosophy and religion / / edited by Morny Joy |
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Pubbl/distr/stampa |
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Calgary, : University of Calgary Press, 2011 |
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Calgary, Alberta : , : University of Calgary Press, , 2011 |
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©2011 |
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Descrizione fisica |
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1 online resource (302 pages) : digital file(s) |
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Disciplina |
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Soggetti |
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Religions |
Philosophy, Comparative |
Philosophy and religion |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Sommario/riassunto |
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"After Appropriation is the first book to undertake a comprehensive study of questions in comparative philosophy and religion.While the division between the two disciplines of Religious Studies and Philosophy is commonplace in western academia, this bifurcation does not necessarily apply in non-western settings, where religion and philosophy tend to be integrated. As a result, when the disciplines are virtually mutually exclusive, as in the West, a full appreciation of non-Western approaches to either religion or philosophy is not easily attained, and distortions, such as appropriation, often occur. Within the last ten years, there has been a concerted effort on the part of a number of Western scholars to try to address these deficiencies and re-examine many ideas that have been misappropriated or otherwise excluded. These errors have resulted from a traditional approach where the religions and philosophies of non-Western peoples have been interpreted by reducing or manipulating their ideas and values to fit within Western concepts and categories. This project is conducted with full awareness of the post-colonial critique of such enterprises.One of the central questions addressed is how comparative philosophy and |
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religion would change if the concepts and categories of non-Western philosophies and religions were taken as of equal importance." --back cover. |
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2. |
Record Nr. |
UNINA9910787949203321 |
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Autore |
Magnini Vincent P. |
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Titolo |
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini |
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Pubbl/distr/stampa |
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New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
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ISBN |
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Edizione |
[First edition.] |
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Descrizione fisica |
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1 online resource (138 p.) |
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Collana |
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Marketing strategy collection, , 2150-9662 |
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Disciplina |
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Soggetti |
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Service industries - Customer services |
Customer relations |
Surprise |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Part of: 2014 digital library. |
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Nota di bibliografia |
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Includes bibliographical references (pages 111-119) and index. |
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Nota di contenuto |
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Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index. |
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Sommario/riassunto |
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Modern consumers are bombarded with information from every angle. They can't handle it and, consequently, tune-out large portions of the information. Therefore, in order to gain their full attention, firms must find ways to surprise them during transactions--spawn mental script |
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deviations for them. Research indicates that these script deviations can cement their loyalty. Therefore, Surprise! The Secret to Customer Loyalty in the Service Sector details how to create a surprise culture in a service firm. |
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