IT Service Management: A Guide for Foundation Exam Candidates

• Record Nr.: UNINA9910140614703321
• Autore: Brewster Ernest
• Pubbl/distr/stampa: [Place of publication not identified], : British Computer Society The, 2010
• ISBN: 1-906124-43-4
• Descrizione fisica: 1 online resource (217 pages)
• Disciplina: 658.4038011
• Soggetti: Management Theory; Management; Business & Economics
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Bibliographic Level Mode of Issuance: Monograph
• Nota di contenuto: Copyright -- CONTENTS -- LIST OF FIGURES AND TABLES -- AUTHORS -- ABBREVIATIONS -- GLOSSARY -- USEFUL WEBSITES -- PREFACE -- INTRODUCTION -- SECTION 1: OVERVIEW -- 1 WHAT IS SERVICE MANAGEMENT? -- INTRODUCTION -- 'BEST PRACTICE' VERSUS 'GOOD PRACTICE' -- THE ITIL FRAMEWORK -- THE ITIL CORE -- COMPLEMENTARY MATERIAL -- RELATED MATERIAL -- THE ITIL SERVICE MANAGEMENT MODEL -- KEY CONCEPTS -- TEST QUESTIONS FOR CHAPTER 1 -- SECTION 2: THE SERVICE LIFECYCLE -- 2 SERVICE STRATEGY -- INTRODUCTION -- GOVERNANCE -- RISK -- KEY PROCESSES -- SERVICE STRATEGY DEVELOPMENT -- IT SERVICE PROVIDER TYPES -- THE FOUR Ps OF STRATEGY -- SERVICE MANAGEMENT AS A STRATEGIC ASSET -- DEVELOPING STRATEGY FOR SPECIFIC SERVICES -- SERVICE ASSETS -- VALUE -- AUTOMATING SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 2 -- 3 SERVICE DESIGN -- INTRODUCTION -- WHY SERVICE DESIGN? -- THE FIVE MAJOR ASPECTS OF SERVICE DESIGN -- GOALS OF SERVICE DESIGN -- THE SERVICE DESIGN PACKAGE -- TEST QUESTIONS FOR CHAPTER 3 -- 4 SERVICE TRANSITION -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- PROCESS OBJECTIVES AND VALUE -- CHALLENGES -- ROLES -- TEST QUESTIONS FOR CHAPTER 4 -- 5 SERVICE OPERATION -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- THE VALUE OF SERVICE OPERATION -- KEY ACTIVITIES ; AND FUNCTIONS -- SELF HELP -- TEST QUESTIONS FOR CHAPTER 5 -- 6 CONTINUAL SERVICE IMPROVEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- KEY PRINCIPLES -- TEST QUESTIONS FOR CHAPTER 6 -- TEST QUESTIONS FOR SECTION 2 -- SECTION 3: THE PROCESSES AND FUNCTIONS -- 7 IT FINANCIAL MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- ACTIVITIES AND CONCEPTS -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 7 -- 8 DEMAND MANAGEMENT (SS 5.5) -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- UNDERSTANDING DEMAND FLUCTUATIONS.; ATTEMPTING TO REDUCE PEAK DEMANDS -- PATTERNS OF BUSINESS ACTIVITY -- USER PROFILES -- THE BENEFITS OF DEMAND MANAGEMENT -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- METRICS -- TEST QUESTIONS FOR CHAPTER 8 -- 9 SERVICE PORTFOLIO MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- SERVICE PORTFOLIO COMPONENTS -- KEY ACTIVITIES -- RENEWING THE PORTFOLIO -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 9 -- 10 SERVICE CATALOGUE MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- SCOPE -- KEY ACTIVITIES -- ROLES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 10 -- 11 SERVICE LEVEL MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- BASIC CONCEPTS -- SERVICE LEVEL AGREEMENTS -- METRICS -- ROLES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 11 -- 12 SUPPLIER MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- SCOPE -- GENERAL PRINCIPLES -- KEY ACTIVITIES -- THE SUPPLIER AND CONTRACT DATABASE -- ROLES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 12 -- 13 CAPACITY MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- THE CAPACITY PLAN -- THE THREE SUB-PROCESSES OF CAPACITY MANAGEMENT -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- METRICS -- TEST QUESTIONS FOR CHAPTER 13 -- 14 AVAILABILITY MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- HOW COMPONENT AVAILABILITY AFFECTS SERVICE AVAILABILITY -- PROACTIVE AVAILABILITY MANAGEMENT TECHNIQUES -- REACTIVE AVAILABILITY MANAGEMENT -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- METRICS -- KEY PERFORMANCE INDICATORS -- TEST QUESTIONS FOR CHAPTER 14 -- 15 IT SERVICE CONTINUITY MANAGEMENT -- INTRODUCTION.; GOALS, PURPOSE AND OBJECTIVES -- KEY ACTIVITIES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- METRICS -- TEST QUESTIONS FOR CHAPTER 15 -- 16 INFORMATION SECURITY MANAGEMENT AND ACCESS MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- THE INFORMATION SECURITY POLICY -- THE INFORMATION SECURITY MANAGEMENT SYSTEM -- ACCESS MANAGEMENT -- FACILITIES MANAGEMENT-THE CONTROL OF PHYSICAL ACCESS -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- METRICS -- TEST QUESTIONS FOR CHAPTER 16 -- 17 KNOWLEDGE MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- KEY ACTIVITIES -- ACTIVITIES, METHODS AND TECHNIQUES -- CHALLENGES -- KEY METRICS -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- TEST QUESTIONS FOR CHAPTER 17 -- 18 SERVICE ASSET AND CONFIGURATION MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- BASIC CONCEPTS -- CONFIGURATION BASELINE -- ; ACTIVITIES -- CHALLENGES -- KEY METRICS -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- TEST QUESTIONS FOR CHAPTER 18 -- 19 CHANGE MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- BASIC CONCEPTS -- ACTIVITIES -- CHALLENGES -- KEY METRICS -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- TEST QUESTIONS FOR CHAPTER 19 -- 20 RELEASE AND DEPLOYMENT MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- BASIC CONCEPTS -- ACTIVITIES, METHODS AND TECHNIQUES -- CHALLENGES -- KEY METRICS -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- TEST QUESTIONS FOR CHAPTER 20 -- 21 THE SERVICE DESK -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- BASIC CONCEPTS -- KEY ACTIVITIES -- SERVICE DESK METRICS -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- ROLES -- CHALLENGES -- TEST QUESTIONS FOR CHAPTER 21 -- 22 REQUEST FULFILMENT -- INTRODUCTION.; GOALS, PURPOSE AND OBJECTIVES -- KEY ACTIVITIES -- REQUEST MODELS -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 22 -- 23 INCIDENT MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- BASIC CONCEPTS -- KEY ACTIVITIES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- METRICS -- ROLES -- CHALLENGES -- TEST QUESTIONS FOR CHAPTER 23 -- 24 PROBLEM MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- BASIC CONCEPTS -- KEY ACTIVITIES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- METRICS -- ROLES -- CHALLENGES -- TEST QUESTIONS FOR CHAPTER 24 -- 25 IT OPERATIONS MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- KEY ACTIVITIES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT FUNCTIONS -- TEST QUESTIONS FOR CHAPTER 25 -- 26 EVENT MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- KEY ACTIVITIES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 26 -- 27 APPLICATION MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- KEY ACTIVITIES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- 28 TECHNICAL MANAGEMENT -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- KEY ACTIVITIES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT FUNCTIONS -- 29 THE SEVEN-STEP IMPROVEMENT PROCESS -- GOALS, PURPOSE AND OBJECTIVES -- ACTIVITIES, METHODS AND TECHNIQUES -- ROLES -- SECTION 4: MEASUREMENT AND METRICS, AND THE DEMING CYCLE -- 30 MEASUREMENT AND METRICS -- INTRODUCTION -- KEY PERFORMANCE INDICATORS AND METRICS -- USING METRICS AND KPIS TO IMPROVE PERFORMANCE -- METRICS IN REPORTS -- TEST QUESTIONS FOR CHAPTER 30 -- 31 THE DEMING CYCLE -- INTRODUCTION -- GOALS, PURPOSE AND OBJECTIVES -- KEY ACTIVITIES -- RELATIONSHIPS WITH OTHER SERVICE MANAGEMENT PROCESSES -- TEST QUESTIONS FOR CHAPTER 31 -- APPENDIX -- INTRODUCTION.; TECHNIQUES -- INDEX -- Back Cover.
• Sommario/riassunto: ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL® Licensed Product.

Foncier, droit et propriété en Mauritanie : Enjeux et perspectives de recherche / / Armelle Choplin, Mohamed Fall Ould Bah

• Record Nr.: UNINA9910275030603321
• Autore: Ahmedou Hamdi
• Pubbl/distr/stampa: Rabat, : Centre Jacques-Berque, 2017
• ISBN: 979-1-0920-4635-9
• Descrizione fisica: 1 online resource (307 p.)
• Altri autori (Persone): ChoplinArmelle; CressyAllison; DessieElizabeth; DiaganaIsakha; EiddaAhmed Mouloud Ould; KamaraCheikh Saad Bouh; KaneNdiaware; Ould al BaraYahya; Ould BahMohamed Fall; Ould CheikhAbdel Wedoud; SchmitzJean; TalebMoustapha; Fall Ould BahMohamed
• Soggetti: Urban Studies; Political Science; foncier; propriété; sol; islam; réforme foncière; urbain; rural; politique foncière
• Lingua di pubblicazione: Francese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Sommario/riassunto: Le présent ouvrage réunit des articles inédits, majoritairement écrits par des Mauritaniens, et propose une réflexion sur des thèmes cruciaux pour la société mauritanienne contemporaine, à savoir la question foncière et l’accès au sol. Issues d’une recherche collective qui porte sur la propriété en milieu musulman, les contributions rendent compte des évolutions de la société mauritanienne depuis l’Indépendance jusqu’aux changements rapides récents, marqués par la fin du nomadisme, les réformes foncières ou encore l’urbanisation accélérée du pays. L’approche diachronique souligne les décalages parfois importants entre le droit juridique, tel que défini et appliqué par la loi, et les pratiques quotidiennes des habitants. Les articles ancrent leurs réflexions aussi bien en milieu rural qu’urbain, le long du fleuve Sénégal comme dans les territoires ruraux de parcours, en milieu sédentaire autant que nomade. Cet ouvrage apporte un autre regard sur les enjeux contemporains de l’accès au sol, de la formalisation des droits de propriété et de la sécurisation de la tenure foncière.