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Record Nr. |
UNINA9910136191503321 |
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Autore |
Goldsmith Francisca |
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Titolo |
Crash course in contemporary reference / / Francisca Goldsmith |
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Pubbl/distr/stampa |
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Santa Barbara, Calif. : , : Libraries Unlimited, , 2017 |
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London : , : Bloomsbury Publishing (UK), , 2024 |
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ISBN |
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9798400632891 |
9798216067122 |
9781440844829 |
1440844828 |
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Descrizione fisica |
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1 online resource (196 pages) |
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Collana |
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Crash course series (Westport, Conn.) |
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Disciplina |
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Soggetti |
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Reference services (Libraries) |
Reference services (Libraries) - United States |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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An overview of professional library reference service -- Communication and reference work -- Professional ethics of reference service -- Building and maintaining a reference collection -- Organizing print and electronic sources -- Library catalogs and bibliographies -- Understanding the role of serials in knowledge publishing -- Background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to guide your community to authoritative information -- Reference service delivery models -- Networking and professional development. |
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Sommario/riassunto |
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A fresh, detailed, and thoughtful examination of reference services in the context of evolving community information needs and habits, a changing technological landscape, and new search strategies. Professional practices in the field of library reference services have changed dramatically in the past decade in response to shrinking print reference collections and evolving technology, search strategies, and user needs and interests. This new guide explains all the basics of reference services, covering resource types and awareness of their appropriate uses, collection development and maintenance techniques that support reference service work, the latest online searching |
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techniques, and best practices for service interactions through various platforms, including email, chat, text, phone, and face to face. Additionally, it addresses reference service ethics; communication and conducting reference interviews; important policies related to reference service development, provision, and maintenance; alternative reference service delivery points now in use; and professional service provider networking. Both experienced reference librarians and those new to reference service will benefit from in-depth coverage of recent changes in online reference resources and print-based resources, guidelines for authoritative evaluation of web-based resources, explanations of online catalog searching skills, and tips for reference web page construction. The book also contains an expanded section on making digitized collections accessible and relevant; information on the growing need of members of the general population for help with various federal government access programs ranging from Veterans Affairs and Social Security to health care access, income tax regulation fulfillment, and immigrant documentation; and explanations of copyright in the digital sphere of resource use and transfer. |
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