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Record Nr. |
UNINA9910136073203321 |
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Autore |
Middleton Kathy L |
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Titolo |
Yes! on demand : how to create winning, customized library service / / Kathy L. Middleton |
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Pubbl/distr/stampa |
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Santa Barbara, Calif. : , : Libraries Unlimited, an imprint of ABC-CLIO, LLC, , 2017 |
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London : , : Bloomsbury Publishing (UK), , 2024 |
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ISBN |
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979-82-16-03992-1 |
979-82-16-16932-1 |
1-4408-4854-8 |
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Descrizione fisica |
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1 online resource (144 pages) |
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Disciplina |
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Soggetti |
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Customer services - United States |
Libraries - Customer services |
Library employees - In-service training |
Public libraries - United States - Administration |
Public services (Libraries) |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules. |
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