Arnold Bennett / by Kenneth Young ; edited by Ian Scott-Kilvert

• Record Nr.: UNINA990004909400403321
• Autore: Young, Kenneth
• Pubbl/distr/stampa: Harlow, : Longman Group, 1975
• ISBN: 0-582-01232-5
• Descrizione fisica: 54 p. ; 22 cm
• Collana: Writers and their work ; 245
• Disciplina: 823.912
• Locazione: FLFBC
• Collocazione: Q 232 3
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia

Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti

• Record Nr.: UNINA9910789323503321
• Autore: Balagué Núria
• Pubbl/distr/stampa: Oxford : , : Chandos Publishing, , 2011
• ISBN: 1-78063-279-7
• Edizione: [1st edition]
• Descrizione fisica: 1 online resource (231 p.)
• Collana: Chandos information professional series
• Altri autori (Persone): SaartiJarmo
• Disciplina: 025.56
• Soggetti: ISO 9001 Standard; Libraries - Quality control; Libraries - Standards
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: part 1. Quality management issues and the use of ISO 9001 in the ; library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard.
• Sommario/riassunto: This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs