1. The survey handbook / Arlene Fink; 2. How to ask survey question / Arlene Fink; 3. How to conduct self-administered and mail surveys / Linda B.Bourque, Eve P.Fielder; 4. How to conduct interviews by telephone and in person / James H.Frey, Sabine Mertens Oishi; 5. How to design surveys / Arlene Fink; 6. How to sample surveys / Arlene Fink; 7. How to measure survey reliability and validity / Mark S.Litwin; 8. How to analyze survey data / Arlene Fink; 9. How to report on surveys / Arlene Fink |